If you have been searching for something , particularly if you are outside the UK, then please do let us know, we will get our purchasing team on to it straight away.

If a product has arrived damaged, or something is missing from your order, then please do let us know as soon as possible, by email . It's always helpful to include some photos so that we can see clearly what the issue is. We will respond to your email , and aim to resolve the issue to your satisfaction within one working day.

We do not accept returns of food or beauty items, as these cannot be resold. However, if you wish to return a non food / beauty item, then please do send it to our warehouse within 28 days of receipt.

Unit 11, Chertsey Business Park, Chertsey, United Kingdom, KT16 9GJ

We really do try to ensure that your goods arrive to you in tip top condition, however in the unfortunate event that they don’t, please drop us an email and we will do everything we can to resolve it to your satisfaction. A picture paints a thousand words here, so its really handy if you can send us a photo to explain the issue.

We aim to dispatch within 2 to 3 days, but very often even quicker than that. Our delivery partners are Royal Mail, and if you are outside the UK, Royal Mail will hand your parcel to their delivery partner in your country. We will send you tracking numbers where available so that you can track the progress of your order.

If you have a deadline, then please let us know before you order, and we can give you an estimated timeline.

Our head office and warehouse is based in Chertsey in Surrey, close to Heathrow so we can get your goodies off to you as soon as possible.